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Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for hospitality and excellent communication skills, we would love to hear from you.
Responsibilities:
- Manage all aspects of the front desk operations, including check-in/check-out procedures, guest inquiries, and requests.
- Train, supervise, and schedule front desk staff to ensure efficient and professional service.
- Maintain accurate records of room availability, rates, and guest information.
- Handle guest complaints or issues promptly and effectively to ensure guest satisfaction.
- Coordinate with other departments to ensure smooth operations and seamless guest experiences.
- Monitor and maintain inventory of office supplies and equipment.
- Assist with night audit duties as needed.
- Ensure compliance with hotel policies and procedures.
Experience:
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with the ability to handle difficult situations professionally.
- Excellent phone etiquette and familiarity with phone systems.
- Multilingual abilities are a plus.
- Knowledge of night audit procedures is desirable.
- Proficient in hospitality software systems.
If you are a detail-oriented individual with a passion for providing exceptional guest service, we invite you to apply for the position of Front Office Manager. Join our team and contribute to creating memorable experiences for our guests.
Note: All positions must be paid, including internship positions.
Job Type: Full-time
Pay: $42,000.00 per year
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time
Accommodations
$49k-69k (estimate)
04/25/2024
08/21/2024
doubletree.com
MINNEAPOLIS, MN
7,500 - 15,000
1969
PETER WALTER-STIEL
$10M - $50M
Accommodations
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
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Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
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Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
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Someone who wants to become a front office manager will need both office and people skills.
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Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
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Someone who wants to become a front office manager will need both office and people skills.
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Step 3: View the best colleges and universities for Front Office Manager.